OVERVIEW
Nibiru is an on-demand home-services marketplace where customers describe a job and get matched to nearby pros. Booking, comms, and job details stay inside one guided flow.
THE PROBLEM
- Homeowners describe problems inconsistently, so dispatch ends up playing phone tag to qualify the job.
- Pros lose leads when response SLAs are unclear and calendars are not tied to offers.
- Trust breaks when pricing, scope, and location are not captured before someone drives across town.
THE SOLUTION
- We added an AI-assisted intake that turns free text into structured job categories, urgency, and photos.
- Matching ranks pros by skills, distance, rating, and real-time availability slots.
- Integrated maps and address confirmation reduce wrong-house arrivals.
- In-app chat and optional video support resolve edge cases without swapping apps.
- Automated invoices and payment capture close the loop for repeat customers.
- Provider dashboards surface earnings, upcoming jobs, and completion metrics at a glance.
