OVERVIEW
Consumer Circle is a dual-sided marketplace for homeowners and vetted tradespeople. Booking, offers, credits, and order state live in-app so both sides trust the outcome.
THE PROBLEM
- Finding reliable local pros is slow: homeowners bounce between DMs, calls, and cash payments with no escrow.
- Providers waste time on unqualified leads and chase payments after the job.
- Marketplaces fail when identity, scheduling, and money are not tied together in one workflow.
THE SOLUTION
- We designed separate consumer and provider journeys with role onboarding and tailored dashboards.
- Requests → offers → acceptance keeps pricing and scope explicit before work starts.
- In-app chat and structured job updates reduce phone tag.
- Credit packages and earnings views align monetization for providers while keeping checkout simple for buyers.
- Calendar-based scheduling anchors availability.
- Trust signals (verification, completion, reviews) sit beside every decision so homeowners book with confidence.